Now Hiring - Virtuoso, Ltd. - Travel Sr. Acct. Manager, Cruise Sales in New York, NY

Travel Sr. Acct. Manager, Cruise Sales in New York, NY

Virtuoso, Ltd.

Base Salary $78K - $90K

Total Comp: NA

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Qualifications Years In Sales

Industry: Travel

Benefits:

yes

Customer Size: all

Car Allowance: no

Sales Cycle: Short

Travel: none

Years Selling in Industry:

Education:

They Sell Travel Agencies

To Whom Hotels & Travel Accommodation

Location:

New York, NY

3.3

Full description of the position

Virtuoso is the leading global travel agency network specializing in luxury and experiential travel. This by-invitation-only organization comprises over 1,200 travel agency locations with more than 20,000 travel advisors in 54 countries throughout North America, Latin America, the Caribbean, Europe, Asia-Pacific, Africa and the Middle East. Drawing upon its preferred relationships with more than 2,300 of the worlds best hotels and resorts, cruise lines, airlines, tour companies and premier destinations, the network provides its upscale clientele with exclusive amenities, rare experiences and privileged access. Normalized annual sales of (U.S.) $28-$32 billion make Virtuoso a powerhouse in the luxury travel industry. For more information, visit [please apply online] The primary responsibility of the Senior Account Manager, Cruise Sales is to create value for the membership and for the Cruise Partner accounts through the achievement of annual company and departmental goals. This will be done through strategic sales and implementation of marketing programs to increase partner production with the Virtuoso Network; consistent tracking of revenue with strategy aimed at achieving individual, departmental and company goals. The person needs to be an experienced, strategic, detail-oriented, financially-savvy, motivated, and creative business leader comfortable with working across internal and external, North America and Global groups to deliver these results.

Essential duties and responsibilities include the following. Other duties may be assigned.

Sales and Marketing Planning

Works with VP of Cruise, Director, Commercial Sales and Cruise Partners in negotiating annual and/or quarterly targets. Advocates for cruise line partners and Virtuoso members by understanding, promoting, and creating programs designed to achieve cruise line sales goals and member overrides.
Establishes mutually beneficial relationships with cruise line partners and Virtuoso members based on mutual benefit, engagement, trust, advocacy and creativity.
Organizes annual planning meetings and preparation and presentations of multi-year business sales proposals for preferred cruise partners.
Understands Virtuoso marketing products and creates actionable, customized annual business/marketing plans for each cruise account.
Collaborates with International Teams on global sales and marketing initiatives as well as assisting with negotiation, tracking and implementation of contracts in new markets.
Collaborates with the Marketing department to provide valuable input and Virtuoso marketing direction to Partners. Manages input of all marketing commitments in marketing/publishing software. This individual should be able to use data to analyze, plan and measure results.
Negotiates and promotes Virtuoso Voyages program opportunities in partnership with Virtuoso Product Team.
Manages Cruise supplier participation in Sponsorships for Virtuoso meetings and events throughout each year. This includes providing and closing Sponsorship Opportunities to Cruise Partners and coordinating with Sponsorship team to ensure they have all necessary items for a successful event.
Monitors and evaluates competing products and services to improve current sales programs and strengthen overall Virtuoso relevancy in the marketplace.
Monitors cruise product availability on an ongoing basis.

Communication and Networking

Serves as primary liaison for all account issues between suppliers and other departments within Virtuoso. Acts as owner and/or subject matter expert on special projects as needed. Resolves escalated account issues between member and supplier.
Builds strong relationships through consistent communication with designated account contacts, ensuring consistent flow of information between Virtuoso and supplier. Conducts regularly scheduled meetings/updates and strategy calls with Cruise Partners.
Identifies, documents, and prioritizes business requirements for technology deliverables. Partners with technology to deliver tools that support department objectives and goals.
Creates and manages content for Cruise specific publications and website pages, as well as company communications as applicable.
Participates in and supports all Virtuoso Cruise Committee meetings while ensuring updates and follow up on all Cruise-related issues.
Collaborates closely with Virtuoso Member Team colleagues.
Collaborates with Member Training and Marketing to develop products and programs that generate additional cruise sales and/or create efficiencies.
Works with Virtuoso Voyages Team on communication and management of Virtuoso Headquarter Group program with participating cruise line partners.
Facilitates and promotes team collaboration. Works with colleagues to create and establish protocols for Cruise Sales department business processes and workflows.
Attends company and industry events that support Virtuoso and our Cruise Partners. Works in collaboration with Member Team to maximize the value of participation in these events to both Member, Partner and Virtuoso.
Liaises with Member Training and Marketing departments on development and execution of sales and product training plans for selected supplier account relationships.
Escalates issues as required to VP, Cruise and Virtuoso Senior Leadership and can present and communicate effectively with this group.

Educational and Skills Requirements:

Preferred B.A. related to Travel or Hospitality or Marketing/Business/Sales
5+ years of experience working in the travel industry
4+ years of account management experience preferred
Proficient in Microsoft Office Suite
Strong Analytical and planning skills
Presentation and selling skills
Demonstrated ability to negotiate contracts
Critical thinker and problem-solver with excellent judgment and initiative
Flexibility and prioritization skills are important.
Strong product and promotion creation ability
Excellent organizational skills and an extremely high level of accuracy and attention to detail
Strong follow-up skills; ability to manage and prioritize shifting priorities
Ability to organize and conduct professional client meetings and presentations
Forward thinking, curious, and creative
Able to lead people and/or projects
Aware of current business trends
Able to collect and analyze information, problem solve, and make decisions
Strong skills in inspiring the win-win-win
Able to work independently

Travel Requirements:

Travel is required for this position, approximately 15-25%.
Travel will be both domestic and international.

Type/Nature of Contacts:

Internal: Key job contacts are primarily with managers outside of the jobs immediate work unit/department.
External: Daily contact with Virtuoso partners and members.

We offer a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) savings plan, and more. Virtuoso is an equal opportunity employer, dedicated to promoting a diverse workforce.

Pay ranges are intended to cover roles based across the United States. An individual's base pay depends on various factors including geographical location, experience, knowledge, skills, and abilities of the applicant.

Virtuoso, Ltd.

Company Size
201 to 500 Employees

Founded
1952

They Sell
Travel Agencies

To Whom
Hotels & Travel Accommodation

Website
https://www.virtuoso.com

Revenue
Unknown / Non-Applicable

Virtuoso, Ltd. is currently hiring for 4 sales positions

Virtuoso, Ltd. has openings in: NY

The average salary at Virtuoso, Ltd. is:

4 Yes (amount not posted)

Virtuoso, Ltd.

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Virtuoso, Ltd.

Virtuoso, Ltd. is currently hiring for 4 sales positions

Virtuoso, Ltd. has openings in: NY

The average salary at Virtuoso, Ltd. is:

4 Yes (amount not posted)