Now Hiring - KMH Consulting for CPM Solutions, South Windsor, CT - Client Account Representative / Account Management in South Windsor, CT

Full description of the position

Are you detail oriented and a problem solver?

Have you nurtured and grown an existing client base, while developing and building new accounts?

Are you looking for a career and not a job with ample room for growth where you can have significant impact?

Would you like to work with a dynamic leadership team in a small, collaborative business environment?

If so, read on . . . because this may be the position youve been seeking. My client, CPM Solutions, in South Windsor, Connecticut, is looking to hire a Client Account Representative, who will work onsite and who will manage client accounts, order processing, tracking, and support the Sales Team.

This is not your typical customer service or call center position, instead it requires demonstrated experience in / and the necessary temperament for building and sustaining long-term client relationships and effectively managing and helping to grow accounts.

For someone who is proactive, highly self-motivated, innovative, organized and committed to delivering optimal client relationship service this is a great opportunity to join a company that is thriving and growing. To be successful in this role, you need to have sales, marketing, communications, client service, technical and analytical skills. The ideal candidate will be working in or have worked for a small-to-mid-sized company.

Reporting to the Client Service Manager, you will work with both internal teams, as well as external clients/vendors to complete responsibilities. A dynamic leadership team and small business environment will give this position the opportunity to make an impact on an organization with ample room for growth.

A successful candidate will serve as the point of contact in interacting with clients demonstrating a keen ability to observe, understand and offer solutions for satisfying external and/or internal customers. At the same time, resolve client issues in a timely manner. In this role, you will engage with clients to ensure alignment/satisfaction and operate as the clients and companys advocate in keeping both parties best interests in mind. As a trusted advisor to clients, you will be in a position to not only retain business but also identify and grow the business through upselling and cross-selling opportunities working closely with Sales.

The ability to multi-task, track and report on key account metrics to ensure that KPIs are being met is imperative.

This is an onsite salaried position. The work hours are 8:00 a.m. 4:30 p.m. Monday through Friday.

The Company

An innovative company, CPM Solutions assists companies in their packaging and fulfillment needs and is quickly expanding its service offerings. In a space that is being disrupted by changing business models in ecommerce and new ecofriendly materials, CPM is working directly with brands and manufacturing businesses to solve their operational challenges in real time.

CPM Solutions works with regional businesses in various industries to support their packaging material needs (providing design, sourcing, fulfillment, and logistics solutions) locally and throughout their national footprint. From consumer goods to highly engineered products, they partner with clients to build and develop custom solutions, which elevate their products while providing the needed protection in a cost efficient and environmentally friendly way.

What does CPM Solutions Offer you?

Company benefits that include:

Medical, Dental, and Vision Insurance

401K with a company match

Professional/Respectful working environment

Supportive team approach to solving problems

Ongoing training and development with opportunities to expand responsibilities

Excellent compensation plans with bonus/incentives

Paid personal time and vacation

Responsibilities

In this position, you will:

Act as the primary point of contact to strategic accounts and provide general support for other accounts

Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal client contact

Provide pricing, inventory information, and project updates

Track warehouse inventories and update clients on order status

Run customized reports and share data with clients

Track order activity and alert appropriate staff of any potential delivery problems

Suggest alternative products or services to meet client needs when appropriate

Support the development of corrective action plans to enable the Operations Team to research and troubleshoot quality issues

Serve as a connection between clients and Sales staff to ensure responsiveness and client satisfaction

Maintain updated knowledge of company products and services

Develop an awareness of consumer behavior and buying patterns

Partner with the Operations Team to resolve routine client issues

Partner with Sourcing & Quoting Team to build client specifications and review with Operations Team to ensure efficient production

Quickly and effectively resolve client or production issues maintaining clear communication with clients on status and resolution

Offer solutions where you see changes in client behavior or opportunities to drive process improvements

Education / Technical Requirements

Bachelors or associate degree

5 years of work experience in a small to mid-sized company

Current/prior packaging and/or fulfillment experience is preferred; will, however, consider individuals with other industry experience who have demonstrated strong client relationship / account management experience

Experience working with order entry system and/or ERP or inventory management system

Proficiency in Microsoft Office Suite especially Excel and in Salesforce (will train)

Personal Qualifications

The right candidate will:

Clearly exchanges thoughts, ideas, and messages through written, verbal, and non-verbal methods that promote an understanding with the target audience; listens carefully and attentively Strong questioning and listening skills

Have quantitative and fact-based mindset

Be a self-starter who can work effectively both independently and cooperatively with internal and external customers

Demonstrate strong analytical skills with great attention to detail able to independently demonstrate critical thinking and decision-making

Be hands-on and able to work with limited oversight, while being highly organized

Be resilient and results-oriented clearly reflective of a strong work ethic

Exhibit strong time management skills and sensitive to deadlines

Be innately skilled in building meaningful relationships by interacting/engaging with others

Exemplify integrity/trustworthiness can easily establish a sense of credibility with others

Maintain strict adherence to and respect for confidentiality, and thoroughness in all work

Be a high energy, dynamic, enthusiastic individual who enjoys working in a fast-paced, team-oriented environment

Demonstrate confidence, a professional demeanor with a cheerful positive outlook

Straightforward, direct and candid but diplomatic

Stay calm, focused, prioritize and multi-task

If this is a strong match for your background/experience/interest we would like to hear from you. Please email your resume as a Word document to: [please apply online] at your very earliest convenience.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• South Windsor, CT 06074: Relocate before starting work (Required)

Work Location: In person