Now Hiring - GarageSkins Inc - SALES COORDINATOR/CSR in Post Falls, ID

Full description of the position

Who we are:

GarageSkins, Inc is a local start-up manufacturer of custom, high-class decorative garage door overlay systems located in Post Falls, Idaho. We are committed to producing high quality products that not only enhance peoples homes but encourage a sense of well-being in their day-to-day lives!

Our Culture:

We are a team of individuals committed to our core principles of Faith, Excellence, Integrity, Diversity, and Accountability. We work together and we are constantly evolving through continuous improvement practices to better serve our employees and our customers.

Job Summary:

At GarageSkins, Inc. you will have a real opportunity to feel like a valued employee. We hold in high regard people who are committed to making a difference at work and in their community. The company goals of Quality, Delivery, Innovation, Morale, and Safety are not just concepts, they are fundamentals we strive to meet and exceed every day!

Job Description:

The Sales Coordinator/CSR main objective will be providing exceptional service to our customers. You will be working with all members of our customer service and production teams to ensure that we are all working towards the same goals and objectives.

Duties and responsibilities will include, but are not limited to:

Quality

Transcribe, process, and efficiently enter customer information and order details into the CRM system with the highest level of accuracy.

Perform basic math calculations to confirm that our GarageSkins systems will fit with the customers garage door measurements.

Politely communicate, via email or on the phone, with honestly and transparency while dealing with customers inquiries, complaints, and problems

Delivery

Understand and communicate to our customers the overall workflow through the entire ordering processes from inquiries to final delivery.

Collaborate with other departments to ensure timely order fulfillment and ability to relate this to our customers.

Able to wear multiple hats, pivot seamlessly across the different stages of our customer service department and strategically prioritize workload.

Aim to be proactive vs. reactive to our customers needs and wants.

Innovation

Encourage continuous improvement throughout the Sales/Customer Service Department

Maintain a solution-based mentality to overcome any and all challenges we face in the sales/customer service department.

Possess an entrepreneurial spirit and continuously innovate to achieve great results.

Morale

Become a champion for the GarageSkins, Inc. Mission, Vision, and Values

We foster connections by putting people first and building trusting relationships.

Must be energized, have a great sense of humor and be motivated in the face of challenge.

In everything, do to others what you would have them do to you. . .

Ensure Safe Work Environment

Maintain compliance with all safety and environmental regulations.

Pay:

$20.00/Hr. to start. $22.00/Hr. after 60 days. Potential for advancement available.

Sales Bonus available for qualified employees.

Referral Bonus available for qualified employees.

Qualifications:

Minimum one (1) years experience in a customer service role.

Prior experience working with a Customer Relations Management (CRM) system. HubSpot preferred.

Strong analytical skills and ability to perform basic math skills for measurement calculations and for order entry purposes.

High School Diploma or equivalent.

Strong attention to detail and accuracy.

Ability to be organized, employ tact with others and be customer centric.

Excellent written and verbal communication skills.

Strong computer experience with the emphasis in Microsoft Office Suite.

Able to be flexible with procedures and process as moving from a start-up company to a high-performance manufacturing company in the upcoming months.

Ability to pass a drug screen and background check.

Physical Demands:

Sedentary. Prolonged periods sitting at a desk and working on a computer and phone.

Benefits:

Medical, Dental, and Vision insurance

Paid Holidays

Personal Time off

Life Insurance

Employee discounts

Work Schedule:

40 Hours per week

M-F 8:00 AM to 4:30 PM (including a 30-minute lunch break). Some flexibility available and can be discussed at the time of interview.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Post Falls, ID 83854: Relocate before starting work (Required)

Work Location: In person