Now Hiring - Indeed Flex - Human Resources And Staffing Client Success Manager (Bilingual) in Cincinnati, OH

Full description of the position

Main Purpose

The primary purpose of this position is to manage the ongoing client relationships for Indeed Flex and function as a liaison between our divisions and contracted clients when needed. This position provides account management for key clients in line with agreed contracts and KPIs to provide strategic, unbiased, and objective advisory services that assist clients in improving recruitment processes, productivity, and overall performance.

Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.

• Proactively manage the client, ensuring compliance with contractual KPIs
• Provide support for booking inquiries, training, reporting, checking in staff, and consulting with the client and Indeed Flex
• Manage stakeholder relationships, bring operations managers together on a regular basis, and chair face-to-face review meetings.
• Study clients business functions - gather information and evaluate output requirements and formats.
• Design modifications to enhance current practices.
• Research and analyze data, present recommendations to our clients, and set a schedule for implementing improvements.
• Ensure clients maximize the use of our platform and use it correctly.
• Collaborate with marketing and onboarding on behalf of the client and ensure recruitment plans are in place and on track.
• Support outside of standard business hours required on occasion to meet customer needs.
• Ensure the operations team manages all day-to-day operations, consulting with clients, Flexer support, jobseeker team, partnership team, and other internal stakeholders.
• Contribute to business development through the growth of existing accounts in new lines of business.
• Develop account plan for assigned accounts that will form the basis of value-driven sales growth.
• Performs miscellaneous duties as assigned.

Requirements

• One year of account management experience, preferably in the Staffing, Recruitment, and/or RPO domain
• Driven to exceed expectations on growth and satisfaction targets.
• Highly proficient with Salesforce or similar CRM system
• Exceptional interpersonal skills to collaborate and communicate effectively with relevant internal and external stakeholders at all levels of the organization.
• High-level of technical acumen and proficiency to learn and utilize new software and technologies quickly to continuously evolve and improve our tech-driven advantage.
• High-level of analytical and critical thinking skills with a strong drive to investigate, analyze, and resolve simple and complex problems.
• Strong organizational and time management skills to manage multiple priorities and meet conflicting deadlines with minimal direct supervision.
• A commitment to driving the Indeed Flex mission: to help people get jobs instantly

Benefits

• $ 20.00 - $24.04/ hr base
• Performance-based bonus
• Medical, Dental, Vision, and 401K
• Access to all Company & Employee Benefits
• 25 days PTO (prorated) + Birthday Day Off
• 8 Public Holidays
• Duvet days
• Laptop + WFH equipment
• Volunteer days
• STIPs (Short Term Incentive Plan)
• Regular team-building events

Youll fit right in at Indeed Flex if:

• Youre a great communicator and highly collaborative. Were best when we all pull in the same direction
• You dont mind doing the work, whatever it is - you can see the impact at the end and youre in it for the long haul
• Data is your heart and soul - you know you need it to drive you in the right direction
• Youre proactive and always willing to learn
• You can navigate the ambiguity and high levels of autonomy in a scale-up environmentyou know what were about and want to be a part of it.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 35 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Performance bonus

Travel requirement:

• No travel

Work Location: In person