Now Hiring - ACC Technical Services, Inc. - Professional Services Sales Account Manager in Syracuse, NY

Full description of the position

About ACC Technical Services

For 30 years, we have had the privilege to provide IT services to our clients in the areas of networking, web development, digital marketing, and cybersecurity. Whether the company is 5 people or 400, they are treated with the same respect and gravity.

ACC is a service company that helps its clients securely, tactically, and strategically use information technology to further its organizational goals. We are not hardware or software product oriented, as we prioritize client IT needs. By understanding their needs, we can best serve clients by helping them leverage the technology that fits them best.

About the role

If you are great at building customer relationships, have experience interacting and selling Technology driven solutions among Central New York business, are organized, motivated, and want to grow professionally, then we would like to talk to you! You will join a high energy and successful sales team to work with our growing network of existing and new clients.

This role includes on-site meetings with clients to review technology recommendations, priorities, and future budgetary planning. You will also provide general sales support with a variety of account management and customer-facing duties and related tasks in a professional office environment for ongoing client support and networking projects.

ACCs focus is on growing our relationships with existing clients first to make sure needs are met and projects completed, with a continued effort with qualifying and obtaining new clients.

Daily responsibilities

• Working closely with existing clients regarding network status and project updates
• Answering phone calls and entering tickets/activities as needed
• Responding and coordinating resources to resolve client concerns
• Utilizing the CRM system to maintain accurate information
• Vendor certification and training
• Quote and follow-up on quotes sent by phone and email
• Meeting with new client prospect to:
• Review current network status and required updates
• Discuss network pain points and monitoring needs

Qualifications & Experience

• 4+ years experience in technology-related account management and/or customer service
• Experience with CRM or contact management software
• Familiarity working with Central New York businesses
• Effective time management and prioritization skills
• Positive attitude and team player
• Proficient in Microsoft Office suite, including Microsoft Teams
• Professional business demeanor
• Excellent oral and written communication skills

Compensation

Job hours and type:

• Full-time
• 8 AM 5 PM, Monday Friday

Work location:

• 6400 Fly Road, East Syracuse, NY 13057

Pay: $50,000.00 - $60,000.00 yearly salary dependent on experience

Benefits include:

• Health, dental, and vision coverage
• Paid time off & holidays
• Career learning & development opportunities
• 401(k) with generous company match after 1 year of employment

ACC Technical Services is an Equal Opportunity Employer.

Job Duties:

• Manage multiple accounts, ensuring that a high level of customer retention and satisfaction is maintained

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Management:

• Team Lead

Typical end time:

• 5PM

Typical start time:

• 8AM

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• People-oriented -- enjoys interacting with people and working on group projects
• Technology knowledgeable and open to further education and growth
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Application Question(s):

• Do you currently reside in Syracuse/CNY?
• How many years of experience do you have with Technology Sales, Hardware or Software?

Work Location: In person