Now Hiring - Gun Lake Tribal Gaming Authority - Sales Manager in Wayland, MI

Full description of the position

About Us:

At Gun Lake Casino, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino and embody the core values of the Seven Grandfather Teachings:

Love: Love your brothers and sisters and share with them.
Truth: Be true in everything you do. Be true to yourself and to your fellow Humans.
Respect: You must give respect if you expect respect. Respect everyone, all persons and all the things created.
Bravery: To do what is right, even in the most difficult of times.
Honesty: Be honest in every action and provide good feelings in your heart.
Wisdom: We cherish knowledge; wisdom is used for the good of the people.
Humility: Know that you are equal to everyone else, no better, no less.

In this Role:

The Sales Manager is responsible for leading our catering and sales efforts throughout the Gun Lake Casinos restaurants, bars, hotel rooms, meeting spaces and the Wawy Oasis operations. The incumbent will be responsible for managing the catering sales team, cultivating client relationships, and coordinating catering operations within the casino environment. The incumbent also provides leadership and strategic planning while responsible for increasing Food & Beverage, hotel room and any non-gaming revenue opportunities.

• Develop and execute a comprehensive catering sales strategy to achieve revenue targets, focusing on both existing and potential casino clients.
• Collaborate with the senior management team to define sales objectives, goals, and strategies aligned with the company's overall business objectives.
• Build and maintain strong relationships with casino clients, understanding their event needs, preferences, and budgets to tailor catering offerings accordingly.
• Lead, mentor, and motivate the catering sales team, providing guidance and support to ensure their success in meeting and exceeding sales goals.
• Collaborate with clients and internal teams to plan and execute successful catering events within the casino, ensuring seamless logistics, exceptional food quality, and outstanding guest experiences.
• Work closely with culinary teams to create and customize menus that align with client preferences, dietary requirements, and event themes.
• Prepare and present detailed catering proposals to clients, including menu options, pricing, and event details, showcasing the value of our services.
• Organize all details related to group bookings and catering events from the sales phase to the post-event phase. This includes but is not limited to managing room blocks and rooming lists, diagrams, signage,

Banquet Event Orders (BEOs), face-to-face planning meetings, and the procurement of event supplies/vendors, and detailing food and beverage requirements.

• Utilize historical data and market trends to forecast catering sales, optimizing resource allocation and inventory management.
• Attend industry events, trade shows, and networking opportunities to expand the client base and stay current with industry trends.
• Partner with the casino marketing team to develop promotional strategies that drive catering sales and enhance the overall guest experience.
• Monitor catering budgets, expenses, and pricing strategies to ensure profitability while maintaining competitive pricing in the market.
• Track sales team performance through regular reporting and analysis, ensuring that individual and team targets are met or exceeded.
• Establish clear KPIs for the sales team and regularly evaluate performance against these metrics. Provide timely feedback and implement corrective actions when necessary.
• Establishes and ensures compliance of policies and procedures while maintaining AAA 4-Diamond service standards.
• Develops training for all sales positions and ensures team members are given the proper guidance for success. Coach and counsel Team Members who are not meeting standards. Understand the steps of discipline according to Gun Lake Casinos policies.
• In conjunction with the marketing team, develop an entertainment experience within the Wawy Oasis to fully utilize the varying dayparts of the pool operations (concerts, night club, day club, etc.)
• Develops and implements annual plans to drive continuous improvements in Team Member Engagement and Guest Satisfaction while achieving annual targeted retention levels for the department.
• Evaluate, oversee, and provide coaching opportunities regarding job performance of Team Members.
• Ensure that all Team Members are knowledgeable of and adhere to all Gun Lake Casinos Standards, policies, and procedure for the department.

Essential Qualifications:

• Must be 21 or older.
• Associates Degree or higher in Business Administration, Hotel & Restaurant Management or related field required. Experience in lieu of degree will be considered.
• Eight (8) years of catering sales experience in an upscale / AAA 4-Diamond hotel environment preferred.
• Minimum three (3) years as a catering sales manager or five (5) years as an assistant sales manager having full P&L responsibility preferred.
• Five (5) plus years in a casino or resort environment with a focus on guest service and hospitality management required.
• Demonstrated ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
• Proven track record of achieving and exceeding sales targets.
• Demonstrates a high proficiency in written business communications in order to effectively present data and analyses for operational improvements.
• Must demonstrate sound judgment and maturity in his or her decision-making ability, even when dealing with difficult situations.
• Must possess and demonstrate great attention to detail in order to maintain the propertys appearance and operating standards.
• Must have or be able to gain ServSafe Food Safety certification and TIPS Alcohol Awareness.
• Availability and willingness to work extended hours including nights, weekends, and holidays as business requires.
• Must be able to obtain a gaming license for the jurisdiction in which the property is located.
• Responsible for always practicing, supporting, and promoting Gun Lake Casinos Unsurpassed Service

Standards.

• Practice teamwork, support fellow Team Members, and create an energized, positive, team-oriented work environment.
• Interact with Guests in a friendly and courteous manner and handle all Guest opportunities.
• Must be able to effectively communicate both written and verbally with Guests, Team Members, and

Management.

• Maintain excellent grooming and uniform standards.
• Maintain a high level of personal integrity on and off duty.
• Demonstrated ability to work independently with minimal direction.
• All other duties as assigned.

Physical Requirements:

• Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
• Must have the manual dexterity to operate job-related equipment.
• Ability to sit, walk, stand, run, and climb stairs for the duration of shift.
• Must have the ability to access all properties and areas.
• Must be able to lift up to 60 lbs. with or without assistance.
• Ability to read, write and input data into the computer.
• Ability to stoop, crouch and kneel.

Work Conditions:

Work is typically in an area which may be unusually hot, cold and/or noisy and may contain second-hand smoke. Work is typically in an office environment or out on the casino floor. Work may be performed in small area with a 3 ft. wide access. Tasks performed from a sitting or non-sitting position. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling, and grasping. These tasks include the maintenance and care of assigned area. Work may entail trained chemical usage. Constant contact with fellow Team Members and Guest.

Disclaimer and Conditions of Employment:

The above statements describe the general nature and level of work performed by persons assigned to this job. These statements are not an exhaustive list of all required responsibilities, duties, and skills.

All applicants must be able to demonstrate their US work authorization during the employment verification process. The pre-employment process also requires passing a criminal background investigation and drug test.

Indian Preference:

The Match-E-Be-Nash-She-Wish Band of Pottawatomi Indians abides by Native American preference in its hiring and employment policies.

Gun Lake Tribal Gaming Authority reserves the right to change the job description as necessary.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Travel requirement:

• Travel

Work Location: In person