Now Hiring - Exploria Resorts - Financial Services Agent (Bilingual: Spanish) in Clermont, FL

Full description of the position

Here at Exploria Resorts, we are offering a unique opportunity for those with a service-oriented mindset. We're seeking an HOA Collector, where you'll have the incredible opportunity to harness and grow your customer service and relationship-building skills. Apply now to join our team!

What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!

HOA Account Services Representative

Full Time

$15/Hour + Monthly Bonus!

Average of $200-$1,000 per Month in Bonuses!

The department is open Monday-Saturday, Closed on Sundays

Shift times: 8 am-5 pm or 11 am-7 pm (must have the flexibility to work both.)

25 Town Center Blvd., Clermont FL 34714 Job

Summary: The HOA Account Services Representative will be responsible for collecting debts from the owners to the HOA.

Responsibilities and Duties:

• Make telephone calls using manual and auto-dial methods.
• Understand FDCPA, FCRA, RESPA, and other internal systems, processes, departments, and products.
• Maintain a complete debt collection portfolio using the support framework designed. i.e., learning the policy and procedure for accessing letters, sources of needed information, and scheduling requirements to achieving a successful recovery.
• Develop technical knowledge to add, change and delete information in the file screens, memorize action codes, property use forms for department networking, and skip tracing methods.
• Master the collection system to appropriately and effectively work the debts assigned.

Qualifications and Skills:

• High School Diploma
• Call Center experience preferred.
• Basic computer skills are required, intermediate preferred.

Physical Demands:

• Ability to sit for an entire shift.
• Constant computer and phone usage

Required Competencies:

• Good communication skills with other staff and colleagues
• Perform various projects requested by supervisors/managers.
• Ability to follow instructions.
• Detail-oriented
• Phone etiquette
• Be able to work independently.
• Bilingual in Spanish and English required.

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Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Vision insurance

Work setting:

• Call center

Language:

• Spanish (Required)

Ability to Commute:

• Clermont, FL 34714 (Required)

Ability to Relocate:

• Clermont, FL 34714: Relocate before starting work (Required)

Work Location: In person