Now Hiring - Diversified Benefit Services, Inc - COBRA Account Specialist in Hartland, WI

Full description of the position

The COBRA Account Specialist is responsible for day to day COBRA administration of an assigned group of clients. Key areas of emphasis in this role include; following required process/procedures to ensure that client plans remain in compliance with regulations/mandates, educating clients and providing a high level of service to both clients and COBRA members.

Essential Job Duties and Responsibilities
1. Responsible for overall administration of COBRA benefits for assigned clients.

2. Maintain a strong working knowledge of COBRA and stay current with legislative and regulatory changes.

3. Ensure compliance with COBRA regulations.

4. Communicate directly with clients, beneficiaries, and brokers by phone and through email regarding COBRA; including enrollments, notices, coverages, terminations, reporting and premium payments.

5. Provide a high level of customer service to all clients and members, including timely, knowledgeable and professional responses to all inquiries via phone, mail and e-mail.

6. Maintain a strong working knowledge of software systems.

7. Responsible for new client set-ups, annual renewals, timely processing of qualifying events and coverage changes as they occur.

8. Generate accurate and timely client reports.

9. Serve as back-up for other Account Specialists.

10. Maintain strong working relationships with all departments within the company to ensure client requests are met and a high level of service is consistently provided.

11. Be an active participant in department meetings and provide input on process improvements.

12. Meet established quality standards within the department.

Required Work Skills

1. Experience in a benefits, insurance or human resource environment. Prior COBRA experience a plus.

2. Professional written and verbal communication skills.

3. Computer competency and ability to quickly learn various software programs.

4. Strong time management, problem solving and organizational skills in a deadline driven environment.

5. Demonstrate meticulous attention to detail.

6. Ability to handle multiple assignments efficiently and accurately while meeting strict deadlines.

7. Able to handle information on a confidential business appropriate need to know basis.

8. Possess basic math/accounting competencies required within position.

9. Assertive in obtaining information needed to perform job functions in a timely manner.

10 Able to work in a varied, fast-paced, changing environment and accept change positively.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Hartland, WI 53029: Relocate before starting work (Required)

Work Location: In person