Now Hiring - Fully Promoted Pembroke Pines - Professional Services Client Account Specialist in Pembroke Pines, FL

Full description of the position

SUMMARY

Provides excellent customer service and accurately assesses all customer needs. Coordinates and executes in-house marketing programs. Demonstrate a professional image of the Fully Promoted brand at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Front Counter Sales Serve as the first point of contact for walk-in and telephone customers.
• Execute in house direct mailings.
• Assure customer satisfaction. Send thank you cards with orders.
• Respond to customer inquiries to determine needs, provide recommendations and quotes and assist customers with the order process. Obtain information for future contact
• Process customer orders. Accurately complete Work Order; obtain customers approval and down payment
• Telemarketing Calls to Direct Mail Listing
• Telemarketing Calls to Existing Customer Files
• Telemarketing Calls to New Business Listings
• Telemarket No-Activity Customers
• Call Outstanding Quotations
• Prospecting via phone for new customers. Generate list of prospects through lead groups or publications (Yellow Pages, Chamber of Commerce directory, etc.)
• Work closely with the Production Area to answer any questions they may have concerning current work orders.
• Maintain a good working relationship with vendors to obtain quotes and follow up on orders in process.
• Mailings to No-Activity Customers
• Mailings to Club Members
• Follow Up Of Top 100 customers
• Run Bi-monthly Specials Campaign
• Implement Marketing Strategies from Marketing Planner. Execute in-house marketing, working with Owner/Marketing Representative
• Enter contact names into database for appropriate follow up
• Contact customers when the order is ready
• Obtain referrals; determine contact name and phone number, and provide follow up with that referral
• Support Owner as needed with reports, close outs, invoices, and daily, weekly and monthly paperwork
• Cross train in other areas of the store to maintain a fully functioning store at all times.
• Maintain an organized; clean and professional store appearance at all times.
• Quality Control

Education/Experience:

• Any combinations of education, training or general experience that would provide the required skills and knowledge base sufficient for job performance.

This includes:

• Sufficient formal or informal education to assure the ability to use simple math (adding, subtracting, multiplying and dividing whole numbers and fractions, as well as converting fractions to decimals).
• Previous experience as a customer sales associate/service representative.
• Previous experience in an embroidery or promotional products shop or graphics industry.
• Pass all assessments/inventories administered during the hiring process.

Knowledge:

• Correct English usage including spelling, grammar and punctuation; ability to proofread; basic math, read and interpret a ruler and use a calculator; basic sales skills; telemarketing skills; experience with a POS/Accounting software system; using a keyboard for typing/data input; apparel basics; computer basics including Windows and Microsoft Office Suite.

Skills:

• Communication including listening, speaking, hearing and writing, consulting, being able to assess need and offer possible solutions for consideration; time management; using the phone book or other lists to generate contact companies.

Desirable Qualifications/Traits:

• Easy-going, adaptable personality, positive outgoing attitude, quality conscious, flexibility to occasionally work overtime, calm, professional and diplomatic, presents self well, neatly dressed, well-mannered and polite.

PHYSICAL DEMANDS

• Must have the ability to stand on feet for long periods of time.
• Must have the ability to operate a computer and monitor for long periods of time.

Job Type: Full-time

Pay: $33,280.00 - $38,280.00 per year

Experience level:

• 3 years

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Travel requirement:

• No travel

Work Location: In person