Now Hiring - Bespoke Homes Team - Professional Services Leads Manager in Rochester, NY

Full description of the position

Who are we?

As a top performing real estate team representing home buyers & sellers in the Greater Rochester & Finger Lakes area of New York, we are on a mission to deliver exceptional experiences tailored to the people we serve; curated experiences that inspire confidence, delight in the moment, empower decisions & move people forward one client, one home, one community at a time. Our vision is to be the worlds most THOUGHTFUL real estate company. You see, a curated real estate experience cannot exist without extreme thoughtfulness. As a top 1% team in our area powered by Keller Williams Realty, the #1 real estate company in the world, our culture is one of productivity & excellence. We value collaboration, abundance mindset & positive energy, leadership, integrity, growth, humility and transparency. We have been in business since 2012, and we have a big vision for future expansion. We seek top talent who wants to build something amazing with us!

Who are we looking for?

This person is passionate about talking to and learning about people. If they dont get excited about spending hours on the phone every day, this probably isnt the best fit. They are competitive by nature and enjoy beating their personal goals and celebrating their wins with the team. While they may be used to high pressure sales environments, we are looking for someone skilled in discovery, going deep with a prospect & aligning with them to solve their problems. Its critical that they can flex (tonality, vocabulary, voice) between inbound/outbound sales calls and database nurture calls which are more fireside chat conversations. They are able to portray the Bespoke Homes voice that aligns with our brand.

Their written and verbal communication skills are on point no room for typos or bad grammar. They are resourceful with a get it done, figure it out attitude. Being detail oriented, this person tracks results consistently, can follow a process consistently and is good with the database details (changing stages, ensuring the lead source is entered, following action plans, leaving detailed notes). This person is comfortable working in the office as well as independently from home.

Lastly, this person is a builder. They can see opportunity, execute and create systems for growth. Ultimately have a desire to expand the business and lead an organization to achieve higher goals.

Your ONE THING (20%)

• Set Seller & Buyer Appointments for the Sales Team to Achieve Sales/Growth Targets

Other BIG ROCKS (80%)

• Prospect for Seller & Buyer Leads
• Cultivate & Nurture Long Term Leads/Database
• Lead Tracking & Management
• Know Your Conversation Guidelines

Your ONE THING (20%)

Set Seller & Buyer Appointments for the Sales Team to Achieve Sales/Growth Targets

• Field all inbound leads & convert to appointments or nurtures with a high speed to action and relationship cultivating via phone calls, texts, emails and mailers (internet leads, social media leads, agent referrals, sign/office calls, open house leads)
• Actively prospect for seller & buyer leads to convert to appointments (outbound prospecting)
• Know your sales team and each agents strengths, coverage areas, conversion rates to determine the best agent to convert the lead and service the client at a high level
• Minimum standard of setting 1 qualified appointment per day for your agent partners
• Pre-qualify every appointment - Qualify leads to accurately convey motivation, competition, and financial specifics to your team of real estate agents that will service the lead
• Ensure all contact attempts are logged along with thorough notes in our CRM
• Set your agents up for success with strong communication and value-add prior to the appointment
• Follow-up on appointments set to ensure they were held and converted

Other BIG ROCKS (80%)

Prospect for Seller & Buyer Leads

• Proactively prospect for seller & buyer leads Database, CRM Pond, FSBOs, Zillow Make Me Move, social media messaging on Facebook and Linked In, B2B, seminars, networking events, rental leads to buyers, affiliates, referral agents
• Identify & bring new lead sources to the team
• Manage 3rd party sites and increase lead volume (Zillow, Trulia, [please apply online] Google, Yelp, Homelight, Next Door, etc.)
• Track affiliate referrals & hold them accountable to results, mid-year or quarterly check-in with affiliates on referrals versus goal/last year
• Cultivate agent referrals through KW Command and Facebook
• Lead complementary marketing programs: ie: Expired/FSBO, Just Sold Postcards, Create & Assign drip campaigns/smart plans to nurtures

Cultivate & Nurture Long Term Leads/Database

• Participate with the team in calling METS around Bespoke Insiders events & rewards
• Call old leads in database to resurrect opportunities
• Ensure we have powerful sales emails and follow-up action plans working for us
• Establish farm areas alongside our agents and implement systems that work the farm ie: FLX Lake properties

Lead Tracking & Management

• Manage/oversee/route/track all leads - Ensure that all leads are properly contacted and followed up with
• Report on leads & results daily/weekly to leadership team (create meaningful actionable reports)
• Update CRM with detailed call notes for sales team after each call
• Monitor leads that the sales team is working to ensure they are leaving notes, following up & moving the lead forward. Step in where needed to move it forward
• Accurately track and report productivity metrics weekly
• Update all online portals for inbound leads with lead status weekly
• Track all agent referrals and report status to referring agent

Know Your Conversation Guidelines

• Practice (daily) and follow recommended dialogues/conversation guidelines to deliver the team value proposition and handle objections
• Join ISA /OSA(inside sales agent/outside sales agent) groups to network and learn from other top performers
• Understand and internalize evolving real estate trends in local market
• Understand and adhere to local, state, and federal laws regarding real estate brokerage services

Bespoke Homes Team Member:

• Servant leadership & a giving heart - Must love people. Period.
• Team player mindset - navigating all of our personalities is the sign of a winner here
• Resourcefulness - get it done, figure it out attitude
• Independent, self-motivated and hungry for results to push the business forward daily
• Intrapreneurial spirit
• Growth mindset because you will be stretched and challenged daily
• Learning based & coachable
• Proactive approach to work
• Creativity and a desire to constantly innovate

Job Specific Skills:

• Exceptional verbal communication/telephone skillsability to set & close appointments over the phone
• Can easily build rapport with strangers and convey instant credibility
• Ability to flex (tonality, vocabulary, voice) between inbound/outbound sales calls and database nurture calls
• Handles objections with ease; skilled at problem-solving
• Strong written communication skills for emails & texting
• Client care focused, service-based attitude, hospitality nature
• Focused on results, growth & excellence
• High energy & independent drive
• Ability to learn and internalize scripts and dialogues
• Strong organizational and time management skills
• Detail-oriented this person knows how to follow a task list and does not miss a beat when it comes to follow-up/nurtures

JOB REQUIREMENTS

• Licensed Real Estate Salesperson in NYS
• High school graduate
• 2-3 years of sales inbound sales/prospecting experience
• Demonstrable record of sales success against quotas
• Database management experience preferred
• Proficient with CRMs, auto-dialer, Microsoft Excel

Location: This position will be a hybrid position with place of work starting in our Brighton office location, with the opportunity to earn hybrid office/remote work privileges.

Salary: Base + Commission

Job Type: Full-time

Pay: $50,000.00 - $80,000.00 per year

Benefits:

• Health insurance
• Paid time off

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Experience:

• Direct sales: 2 years (Preferred)

Ability to Relocate:

• Rochester, NY 14618: Relocate before starting work (Required)

Work Location: Hybrid remote in Rochester, NY 14618