Now Hiring - Johnson Controls, Inc. - Director Sales Support CoE Network in Austin, TX

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard your next great opportunity is just a few clicks away!

What we offer

Competitive salary and bonus

Paid vacation/holidays/sick time - 15 days of vacation first year

Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

Extensive product and on the job/cross training opportunities with outstanding resources

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

JCI Employee discount programs (The Loop by Perk Spot)

THIS IS A U.S. BASED, REMOTE POSITION

What you will do

The Director, Sales Support, Global Center of Excellence and Inside Sales will manage and lead a team responsible for business analytics, data insights, automation of GCOE and ISS tools and processes, and execute GCOE and ISS strategic initiatives globally for the team.

Working alongside GCOE and ISS region leaders, region sales leads, commercial operations, IT, and Finance the Director will lead program teams ensuring each function manages their deliverables in order to meet the initiative schedule and budget while enhancing reporting and process flow in order to drive improvement in GCOE and ISS effectiveness metrics (Efficiency, Yield, and Throughput Velocity) with specific focus on performance metrics associated with each (e.g., Productivity and Cost, Win Rate and Abandon Rate, Cycle Time and Quality). The Director will also prepare a business analytics and data strategy to augment the creation of a world class Global Center of Excellence and Inside Sales Organization which becomes a growth engine for the field. The Director may represent the GCOE at regular accountability and cadence meetings and will be responsible for clearly and concisely presenting the status of all open projects to groups of stakeholders.

How you will do it

Works collaboratively with leaders across GCOE and ISS, Region functional groups, sales, and GFO adjacent teams.

Identifies, determines and executes strategic initiatives for business outcomes.

Acts independently to resolve challenges and to address opportunities related to the data, tools and processes.

Work is both strategic and operational in nature.

Lead team meetings with all functional areas to track progress, identify issues and develop action plans.

Holding team members accountable for their deliverables in accordance to requirements and verifying completion of each deliverable.

Manage issues, risks and opportunities, assisting team members in removing roadblocks and escalating to management issues that cannot be resolved.

Manage the program schedule documenting detailed tasks for each functional area, responsibility for the task, begin and end dates, and percent complete.

Document critical path and track weekly to ensure schedule is maintained, and document actions to recover programs that are behind track.

Prepare for and report on program statuses at regular EC, BCC and other reviews communicating progress on any prior identified issues and or initiatives.

Handle coordination and implementation of designated performance improvement initiatives to drive effectiveness and operational excellence within the GCOE and ISS.

Track and drive key metrics and KPIs, identifying trends, risks, and improvement opportunities.

Support improvements in field capabilities by developing and maintaining a continuous improvement culture within GCOE and ISS teams, focus on pre sales technical support to drive effectiveness.

Work alongside other departments in the coordination, implementation, and delivery of data business analytics, reporting and action insights.

Lead Lesson Learnt Process, conduct lesson learnt reviews where required and historic project data analytic reviews to identify poor performance trends, develop improvements actions and ensure dissemination across the team; ensuring that standard process is exercised.

Support tracking and management of the contingency values within the team to ensure optimum utilization.

Support and drive the development and usage of self-serve data analytics and process automation deeper in the organization while providing curated concierge service to leaders within the GCOE and ISS.

Own the GCOE ISO certification auditing process for compliance and quality including but not limited to: the QAQC process, Kaizen processes, patents.

What we look for

Required:

• Bachelors degree in engineering, Business, or Economics, Engineering, or similar focus related field is required.
• Minimum of 4+ years of experience managing programs/projects required OR experience working on a program team as a functional lead
• Ability to communicate effectively in a technical environment, including in front of C-level and VP-level stakeholders.
• Demonstrated organizational skills, including project planning, project management, and team building.
• Experience with a wide variety of structured problem-solving processes and reporting tools, including Microsoft PowerPoint
• Excellent understanding of financial concepts
• Exceptional strategic thinking and execution capability
• Excellent analytical and interpersonal skills with strong problem-solving capabilities.
• Candidate must be able to lead and drive results across the matrix.
• Strong leadership skills including the ability to operate successfully in a matrix organization.
• Ability to work in a global team environment.

Preferred:

• Minimum of 10+ years experience in sales, sales management and / or strategic account management with global reach
• Minimum 5+ years experience managing teams in the areas of sales and operations driving a successful strategy and team supporting a large global business is preferred
• Strong understanding of pre & post sale engineering practices, process driven and able to drive consistency in complex global situations.
• Multi-lingual skills desired but not necessary
• Experience working in manufacturing organizations is a plus.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.