Now Hiring - Ten Group Lifestyle Management and Concierge Services. - Management And Consulting Luxury Travel Sales and Bookings in San Francisco, CA

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

We are a leading global lifestyle management business with presence in 22 offices globally and more than 1200 employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members. To find out more about Ten, please watch this short video here.

To find out more about Ten, please watch this short video here

Luxury Travel Agent

We are seeking a UHNW Travel Lifestyle Manager who can create travel experiences that wow our VIP clientele. This involves taking ownership for all aspects of selling luxury travel and bespoke holiday itineraries to our VIP members, while navigating and creating experiences across international destinations.

Core Objectives

• Build relationships with our affluent members building trust and connection ensuring they will return to Ten and recommend our services.
• Contact guests on their return to receive feedback and create new enquiries
• Take full ownership of all aspects of selling and booking a holiday, including written and verbal quotations.
• Constantly develop excellent product knowledge for all areas of Tens luxury vendors
• Fulfill very complex travel itineraries going above and beyond where possible and making sure that every aspect of the itinerary represents luxury and exceeds our VIP members expectation.
• Constantly demonstrating strong business acumen skills using your in-depth knowledge of the luxury market and a proven track record working with ultra-high net-worth clients.
• Meet travel booking goals working towards individual and team sales targets. Must meet Key Performance Indicators
• Be conversant with all computer software applications

Commitment to Diversity

• We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance, and business needs.

Commitment to supporting the delivery of Tens environmental, social and governance goals, and promoting policy adherence

Requirements

• Given this is a Senior opportunity, must have extensive experience in a specific region of travel booking (i.e. Europe, Africa or Asia Travel). Travel certification in any travel destination is preferred.
• Must have 2 years of luxury travel booking and sales.
• Will have established experience meeting travel sales targets. Must be able to detail what those targets were.
• You will also have experience working with multiple luxury destination management companies.
• Possess a book of contacts for luxury travel vendors in the region of your expertise
• Extensive knowledge on selling FIT products
• Must have traveled extensively outside of the US.

Other requirements include:

• Persuasive communication that inspires vs pushes the sale.
• Always maintaining polished and professional phone demeanor
• Constantly infusing a service mindset and luxury mentality in every interaction
• Must be able to take accountability for each request and each clients

Benefits

Below are some of our benefits outside of Medical, Dental and Vision benefits.

• Aside from regular Medical, Dental, Vision, and others we have other benefits listed below:
• Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These are posted as they come in and vary by location.
• 22 days of PTO your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week).
• 3 extra float days after 2 years of work.
• Sabbatical every 5 yrs. of work.
• Tuition reimbursement
• Full catalog of learning modules that cover a wide range of categories. for personal and professional development
• Discount on Pet Insurance, legal advisory, and a multitude of other supplemental benefits
• IATA card after 90 days which gives access to travel discounts
• Monetary loyalty rewards at 3yrs, 5yrs, and 10 yrs of service
• Working Holidays: Ability to work from any of our 23 global offices for a short period of time.