Now Hiring - Sales/Customer service - Professional Services Customer Service Representative/Sales Agent in Santa Ana, CA

Full description of the position

Job Summary:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering excellent customer service.

Responsibilities:
- Respond to customer inquiries via phone, email, or in-person
- Provide information about products, services, and pricing
- Assist customers with placing orders, tracking shipments, and resolving any issues or concerns
- Maintain accurate customer records and update information as needed
- Collaborate with other departments to ensure timely resolution of customer inquiries
- Handle customer complaints or escalations in a professional and courteous manner
- Identify opportunities to upsell or cross-sell products and services
- Provide feedback to management regarding customer trends or recurring issues

Requirements:
- High school diploma or equivalent
- Previous experience in customer service or a related field is preferred
- Excellent communication skills, both verbal and written
- Ability to effectively communicate with customers from diverse backgrounds
- Strong problem-solving skills and the ability to think quickly on your feet
- Proficient in using computer systems and software applications
- Bilingual or multilingual skills are a plus
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits:
- Competitive salary based on experience and qualifications
- Health insurance benefits package including medical, dental, and vision coverage
- Retirement savings plan with employer match
- Paid time off for vacation, sick leave, and holidays
- Professional development opportunities for career growth

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Apply today to join our team as a Customer Service Representative!

Job Types: Full-time, Contract

Pay: From $19.00 per hour

Work setting:

• In-person

Ability to Commute:

• Santa Ana, CA 92705 (Required)

Work Location: In person