Now Hiring - Wise Auto Group - Harley Davidson Internet Sales Associate in National City, CA

Job Title: Internet Fit Specialist

Department: Sales

Supervisor: Sales Manager

Summary Description

The Internet Fit Specialist makes every customer interaction a VIP experience, whether that's through inbound calls, emails and texts. The Internet Fit Specialist will also answer customer questions and schedule appointments through the CRM.

Duties and Responsibilities

• Handle incoming phone/internet leads and setting appointments.

• Follow guidelines on key metrics with Lead Response and appointment setting.

• Follow up with internet and incoming phone calls.

• Greet customers immediately, in a courteous and friendly manner.

• Handle telephone transactions with an upbeat and friendly tone.

• Answer all customer questions or commit to getting the answer promptly.

• Perform other related duties as assigned or requested.

Supervisory Responsibilities

• None

Qualifications & Job Requirements

• Excellent listening and communication skills.

• Strong time management skills.

• Great problem-solving.

• Capable of making smart decisions in a fast-paced work environment.

• Strong work ethic and motivated by results and self-improvement.

• A performance mindset.

• Must be able to work effectively with all areas of the dealership to maximize both the buying experience of the customer and the profitability of the dealership.

• Must be computer literate and proficient with Microsoft Office, along with general email/internet.

• Experience using various Google Drive applications, including Google Sheets and Google Docs, plus.

• Ability to learn customer management relationship software (VinSolutions).

• Experience with CRM and/or computerized inventory systems preferred, or the ability to quickly learn.

• Ability to handle confidential information responsibility required.

• Ability to work a flexible schedule including evenings and weekends.

• Ability to take photos of Motorcycle Inventory and post to inventory software

• High school diploma preferred.

Physical Demands

• Requires the use of both hands.

• Occasionally required to bend, stoop, crouch, reach, and lift 25lbs of material.

• Requires standing and/or walking for extended periods of time.

Working Conditions

• The noise level in the work environment is usually loud.

• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.

• Occasionally exposed to exhaust fumes or other airborne particles.

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