Now Hiring - Louisiana Community and Technical College System - Education Project Manager - Software Development (Customer-Facing) in Baton Rouge, LA

Join a friendly, supportive team in building software that has a positive impact across the State of Louisiana. We're a group of IT experts who collectively create technical solutions to meet the needs of community-oriented higher education and industry training. As a part of this team, you will oversee and drive the success of our software development projects. This role requires exceptional leadership skills, a deep understanding of software development processes, and a strong focus on customer-facing communication and relationship management. Although we are based in Louisiana, our team comprises diverse, communicative people across the US. We offer a competitive salary and great benefits. This is a remote position.

College: LCTCS

Department: Administration

Sub department: Information Technology

Type of Appointment: Full time - Regular

Salary: Salary will be commensurate with education and experience

Duties and Responsibilities:
1. Project Leadership:

• Lead the planning, execution, and delivery of software development projects from inception to completion.
• Define project scope, objectives, and deliverables in collaboration with stakeholders and the development team.
• Ensure adherence to project timelines, budgets, and quality standards.

2. Customer-Facing Communications:

• Serve as the primary point of contact for client communication throughout the project lifecycle.
• Understand and articulate client requirements, ensuring alignment between project deliverables and customer expectations.
• Proactively manage and resolve client issues or concerns while maintaining a positive and professional relationship.

3. Team Collaboration:

• Collaborate closely with cross-functional teams including developers, designers, quality assurance, and other stakeholders to drive project success.
• Foster a collaborative and innovative team environment to encourage productivity and creativity.
• Provide guidance, support, and motivation to team members, ensuring clarity on project objectives and tasks.

4. Risk Management:

• Identify potential project risks and develop mitigation strategies to address them effectively.
• Proactively manage changes in project scope, schedule, and costs.

5. Reporting and Documentation:

• Prepare and present project status reports, progress updates, and documentation to internal and external stakeholders.
• Maintain accurate project documentation, including project plans, schedules, and resource allocation.

Required Education: Bachelors degree in Computer Science, Engineering, Business Management, or related field.

Required Experience: Proven experience (3 years) in project management, specifically in software development projects, with a focus on customer-facing communications.

Required Knowledge, Skills and Abilities:

• Strong understanding of software development methodologies (e.g., Agile, Scrum) and tools (e.g., JIRA, Trello).
• Excellent interpersonal, communication, and negotiation skills with the ability to engage effectively with clients and internal teams.
• Solid organizational and leadership abilities with a proactive approach to problem-solving.

Benefits: As a member of the Louisiana Community and Technical College System, LCTCS has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Application Deadline: Applications will be accepted and position will remain open until filled.

Application Instructions: Applicants for this position should submit a cover letter that addresses the outlined responsibilities, a resume, and the names and contact information for three professional/work-related references. *If selected, applicant will be asked to provide a certified copy of transcript.

In accordance with LCTCS Policy #6.036, a criminal history check will be conducted on all new hires. LCTCS participates in the federal E-Verify system for identification and employment eligibility purposes. LCTCS is committed to diversity and is an equal opportunity/equal access employer. LCTCS is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information about the Louisiana Community and Technical College System, visit [please apply online] LCTCS is in partnership with Louisiana Economic Development FastStart.