Now Hiring - Miron Violetglass USA Inc - Professional Services Sales Representative in Carson, CA

Full description of the position

GLASMEISTER USA Inc. is a fast-growing glass packaging distributor, offering complete packaging solutions to its customers. Focusing on high-end glass bottles and jars, GLASMEISTER USA Inc. is committed to excellence and innovation in its main sectors of activities: Cosmetics and Personal Care; Perfume and Fragrance; Health and Well-Being; Food and Nutrition.

We are looking for a customer-oriented sales representative. You will act as a liaison, provide product and service information, process order inquiries, and resolve any emerging problems our customer accounts might face accurately and efficiently.

You are genuinely excited to help customers. We are looking for someone patient, empathetic, passionately communicative, and proactive. Someone who can put himself/herself in our customers shoes and advocate for them when necessary.

If problem-solving comes naturally to you. You are confident at troubleshooting and like investigating to resolve customer complaints. Your target is to ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction then this role is for you.

Responsibilities

• Manage large amounts of incoming calls
• Manage and effectively convert inbound leads into new customers
• Build trust and a sustainable relationship with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal and team sales and customer service targets
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents precisely within Salesforce
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Prepare sample orders for potential new customers

Skills

• Proactivity
• Strong phone contact handling skills and active listening
• Strong writing communication by E-mail
• Familiarity with CRM and ERP systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• A minimum of a High school degree is required and a Bachelors degree in a related field is preferred
• 3+ year in a sales and customer service role is preferred

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Yearly bonus

Schedule:

• 8 hour shift
• Monday to Friday

Travel requirement:

• No travel

Work Location: In person