Now Hiring - U.S. Zinc - Manufacturing Customer Account Specialist in Houston, TX

Full description of the position

COMPANY RESPONSIBILITIES:

• Contribute to a Sustainable Future Own * Safeguard * Engage
• Be Aware of Others Take Care * Work Together * Be Compliant
• Drive For Results Take Initiative * Strive for Improvements * Be Constructive
• Innovate Experiment * Be Creative * Think Outside of the Box

POSITIONAL RESPONSIBILITIES:

Handle all telephone, email and written communication with customers or distributors concerning orders, delivery issues, and trouble-shooting problems.

Quote customers current pricing based on monthly price lists and input from sales.

Work with production planning to determine shipping plant and ship date.

Communicate with customer regarding possible discrepancies between requested and actual delivery dates.

Support the Logistics Manager in administration duties on imports / export processing for all company products.

Communicate all orders and order changes, in writing, to plants. Keeps records of all orders and changes.

Work with plants to resolve customer issues regarding deliveries, packaging problems, etc. Initiates non-conformance paperwork as needed.

Make all changes to reconcile sales office information with plant information as required.

Track total orders by plant and prepares appropriate sales reports

Maintain order entry database (SAP) and customer profiles.

Perform other administrative duties for management, purchasing and sales representatives.

COMPETENCIES, SKILLS AND ABILITIES

1 3 years of experience in customer service positions of increasing scope.

Possess basic mathematical skills: addition, subtraction, multiplication and division.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Computer proficiency, including MS Office and MS Outlook. Strong Excel and Access skills required.

Intuitive and insightful, with a keen sense of how to increase company value.

Excellent written and verbal communication skills and a proven relationship builder.

High-energy with a motivation to take on the challenges that create opportunities.

POSITIONAL AUTHORIZATIONS:

• This position does not have authority or responsibility to hire or terminate employees.

EDUCATION / EXPERIENCE

• High School Diploma or equivalent, some college work preferred.

• Minimum of three years related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

• Excellent written and oral communication skills.
• Effectively communicate information and respond to questions from various levels within the organization.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk and hear.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essentials functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly exposed to extreme heat.
• The employee is frequently exposed to moving mechanical parts; high, precarious places; and fumes and/or airborne particles.
• The noise level in the workplace is generally loud.

TRAVEL REQUIREMENTS

• Travel is not a requirement of this position.

Job Type: Full-time

Pay: $28.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person