Now Hiring - Grow Strong Industries - Professional Services Hydroponic/Gardening Equipment Customer Service & Sales Associate in Santa Rosa, CA

Full description of the position

Hydroponics/Grow Equipment Customer Service & Sales Associate

Job Description

ENERGETIC, ENTHUSIASTIC SALES ROCKSTARS WANTED

Grow Strong Industries (GSI) is a leading-edge hydroponics manufacturer. We are growing within the rapidly expanding worldwide Cannabis industry. We are building a Rockstar sales team to help us aggressively grow with our customers.

GSI is hiring a Customer Service & Sales Associate to be responsible for all aspects of customer service, selling our award-winning products, and assisting customers in getting the most from their gardens (growing support).

You will be responsible for timely responses to and resolution of email cases, fielding inbound calls, outbound call-backs, assessing the best system or product(s) for customer needs, closing sales. An ideal candidate will be a self-motivated individual with a proven track record of success, passionate about gardening/indoor gardening, ability to navigate and use an CRM/ERP, written and verbal communication skills, strong customer service skills, familiarity with a sales call process, a strong work ethic, and desire to become a key player in a fast growing business.

BASE HOURLY PLUS UNCAPPED COMMISSIONS - The more you sell, the more you earn!

Essential Duties & Responsibilities

Passion for growing and/or indoor gardening industry

Provide superior high-volume customer service

Build client rapport and always be sales-minded

Field large influx of inbound customer inquires via telephone and email

Increase revenue and customer retention by identifying opportunities to sell and up-sell new products and services

Meet established productivity goals, such as sales, call handling time, record keeping accuracy

Educate customers and potentials on company products and services, including competitive advantages over alternative options

Maintain accurate data and detailed customer history in company database

Perform other clerical and administrative duties as assigned

Prepare for weekly meeting to discuss wins and opportunities

Recommended Qualifications (Knowledge, Skills, and Abilities)

Experience with indoor growing is a plus, correct candidate will be trained

1+ year related outside sales experience and/or training, or equivalent combination of education and experience

Prior experience with CRM/ERP software a plus (Netsuite)

Excellent oral and written communication skills

"Type A" personality - supremely motivated to exceed quotas and earn sales commissions

Ability to establish rapport and build relationships over the phone and via email

Ability to react to situations with a keen sense of urgency

Ability to become familiar with current product lines, customer base, and industry

This is an In-Office Position

Job Type: Full-time

Salary: $20.00 to $25.00 /hour + Commissions

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work Location: In person