Now Hiring - Beacon Property Management - Community Manager (posted 4/10/24) in Louisville, KY

Beacon is now hiring for a full-time Community Manager in Louisville, KY! We're a limited-liability company founded in 1998 to develop and manage a diverse portfolio of affordable housing. Our employees make a difference in people's lives every day. Join us!

OVERVIEW OF THE POSITION

The Community Manager for the Downtown and Parkland Scholar Houses is an intricate component of the management team ensuring the financial stability of the apartment community. Documentation required by the Department of Housing and Urban Development (HUD) and Kentucky Housing Corporation (KHC) or any other funding source is gathered and formulated by this individual. The Community Manager is responsible for the overall leasing and resident retention efforts at the community. They work closely with the Asset Manager and the Maintenance Technician to coordinate and schedule turn over of apartments. It is our goal that our residents and prospective residents always receive the highest level of quality service.

Salary: $41,600 annually + monthly phone allowance + competitive benefit package, including a 401(k) match of up to 5% after 6 months of employment

RESPONSIBILITIES OF THE POSITION:

Marketing the Community

• The Community Manager, under the direction of the Asset Manager of the management company, is responsible for carrying out the leasing aspects of the property.
• Placing of advertisements and contacts with social and community groups is the responsibility of this position.
• Maintaining an up-to-date and current waiting list and contacting those persons periodically for continued interest and for placement the community.
• Maintaining the vacancy control report. This report provides information to management as to upcoming vacancies, potential loss in revenue, scheduling of make ready apartments.
• Meets and greets the general public interested in living at our community.
• Sells the community over the telephone with potential residents.
• Maintains the leasing office in compliance with HUD guidelines, KHC guidelines, and Fair Housing laws.
• Processes all necessary paperwork to qualify a potential resident and assigns an apartment home to them.
• Prepares and executes all leases, both new and renewals.

Collection of rent & monitoring of delinquent accounts

• Prepares the monthly rent roll and collects rents.
• Makes all bank deposits.
• Reconciles the rent received against the client?s account.
• Prepares delinquency letters to collect outstanding accounts receivables.
• Prepares resident file for eviction processing if necessary.
• Collects and deposits security deposit money.

Processing and maintaining clients? rental files

• Clients of the sites must meet eligibility requirements as determined by HUD/KHC and agreed upon in the sites? Regulatory Agreement at initial occupancy and then annually thereafter. Third party documentation is required to determine the client?s annual anticipated income. This documentation includes all income sources, including income from assets. This information is gathered in a confidential interview with the client and with a Resident Release for Verification is then forwarded to a third party for completion.
• When documentation is returned from the third party, information is processed with the use of housing software designed to assist in the calculation of the monthly rental amount to be paid by the client and HUD/KHC, if applicable.
• The certification process is time-based and must be strictly followed. HUD/KHC regulations dictate the processing, time frames involved, file maintenance, and payment of rental subsidies. The financial stability of the site is directly related to the performance level of this position.

Monthly reporting

• Each month the computerized system must be ?closed out? and ?opened? in a new month.
• This closeout will generate the documents required for an audit trail as they relate to gross potential income, actual rental income received, residents? account receivables, vacancy loss, and security deposit liability.

Supervision

• The Community Manager is responsible for the supervision of the site staff, including maintenance technicians, housekeepers, and any outside contractors.

Other duties and responsibilities

• The relationship with the Community Manager and the resident is oftentimes the most intimate staff/client relationship established. Because of this relationship, the Community Manager may be the first staff person aware when a resident is at risk and/or is in need of services provided by a Service Coordinator.
• Planning, coordinating and assisting in resident social functions.
• Assisting in the preparation of paperwork for the annual audit as it relates to occupancy.
• Preparing for the annual review performed by government agencies such as HUD, KHC, the REAC team or even the mortgagee.
• Any other duties that may be assigned by the Asset Manager in order to ensure a high level of quality service is being provided to our prospective and current resident population.

LEVEL OF INFORMATION SENSITIVITY and OTHER

• Highest level of client/management confidentiality as it relates to the economic and physical well-being of the client
• High level of confidentiality as it relates to management of the building
• Medium level of confidentiality as it relates to interaction with other employees and residents