Now Hiring - HIVE HOME INC - Furniture Sales Associate in West Palm Beach, FL

Full description of the position

Position Summary:

Responsible for creating a first-rate client experience through superior sales and service. Mindset, actions, and behaviors reflect a sales maker versus a sales taker.

Position Expectations:

Provide a positive customer experience, being confident, intuitive, and directive

• Welcome customers immediately with sincerity and enthusiasm, and create a warm and welcoming experience
• Maintain an active floor presence, demonstrating availability and openness to the customer
• Engage customers with an intuitive approach to determine their needs
• Team up with other salespeople to best serve the clients needs
• Ensure proper sizing and scale of furniture and accessories to the clients room or home.
• Ring customers at the cash register by taking payment and issuing receipts

Complete the customer experience with an accurate and efficient checkout

• Demonstrate accuracy and efficiency at the point of sale
• Respond to inquiries with pricing, inventory, returns, and delivery information
• Communicate and assist customers with requests in-store and via phone or email, following through until delivery and or installation
• Send professional thank-you notes to your customers
• Outreach to support in-store and online sales, and invite customers to special events when appropriate
• Be gracious when accepting returns and turn them into a sale when possible

Address all customer concerns in a proactive and helpful manner

• Listen attentively to the customer and acknowledge their concerns and needs
• Defuse frustration and anger with understanding and care

Demonstrate knowledge and proficiency in all tasks and procedures to support the sales floor

• Maintain the store when customers are not present including receiving shipments, stocking, and maintaining displays
• Complete projects and tasks accurately and on time
• Follow inventory procedures
• Remain flexible to support the needs of the business
• Monitor inventory levels and restock as needed
• Gift wrap as needed

Competencies:

Show commitment to the team through collaboration and positive, proactive communication

• We are a growing company, and subsequently, your role and responsibilities are subject to change
• Resolve conflict proactively with clear and direct communication and be open to receiving constructive feedback

Be accountable for information covered in the Hive Code of Conduct

• Demonstrate honest and ethical behavior
• Follow all safety guidelines
• Safeguard sensitive, private, and confidential information

Qualifications:

• 2-4 years of design/ furniture retail sales experience preferred
• Proficient in Mac Operating Systems, IOS devices, Microsoft Office and Google Applications
• Passion for design
• Good communication and organizational skills
• Professional attire and appearance in keeping with Hive Personal appearance standards
• Must have professional communication and social skills appropriate for guest interaction
• Proficient in Mac Operating Systems, IOS devices, Microsoft Office and Google Applications
• Strong customer service skills, have positive attitude and the ability to work in a team atmosphere

Physical Requirements:

• Ability to lift and mobilize small to medium items, up to 15 lbs. while utilizing appropriate equipment and safety techniques
• Ability to maneuver effectively around the floor, stock room, and cash wrap
• Able to stand and walk during 8-10hour shift, position entails prolonged standing, walking, kneeling, bending, and performing repetitive hand/arm movements
• Able to interact verbally with other employees
• Able to understand and follow standard operating procedures
• Able to be flexible when it comes to scheduling (must be available to work weekends)
• Have strong organizational skills with attention to detail
• Have an eagerness to learn and the ability to learn quickly

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Rotating weekends

Application Question(s):

• Give an example of a time you worked collaboratively to provide exceptional service.

Experience:

• Furniture sales: 1 year (Preferred)

Ability to Relocate:

• West Palm Beach, FL 33401: Relocate before starting work (Required)

Work Location: In person