Now Hiring - Venatic inc - Professional Services Customer Outreach Representative in Fullerton, CA

Full description of the position

As one of the most positive consulting and sales firms in the area, we surpass standard business consulting services and thrive on delivering the most memorable customer experience. Were not just looking to fill any job opening, we are looking for a strategic partner to fill our Customer Outreach Representative role. We provide a unique environment for all of our Customer Outreach Representatives where you are challenged, you can utilize your talents to make a positive impression, and any ideas to improve the customer experience are encouraged.

We envision creating the most remarkable customer experiences from the moment we engage a customer and for decades following. Regardless, if youve never worked in consumer services, youve undoubtedly been a customer. So, the most straightforward message is for our Customer Outreach Representative to serve customers the way they want to be served as a customer. Suppose you consider yourself a team player, solutions-driven, a strong communicator, and have a heart and mind for service. In that case, our Customer Outreach Representative is your next great career move!

As a Customer Outreach Representative, You will:

• Provide product and service information to customers by answering questions and offering assistance
• Offer tailored solutions to customers that exceed their needs by actively listening to their needs and concerns
• Obtain a comprehensive knowledge of our services, products, and sales promotions by attending company meetings and client webinars
• Outperform standards and expectations with a positive attitude, friendly demeanor, and rigorous determination
• Engage in continuous learning opportunities and meetings to drive sales margins and improve the customer experience
• Comply with company policies and guidelines when interacting with customers and inputting confidential customer information
• Initiate contact with customers, authorized third parties, and vendors to generate sales accounts
• Keep up-to-date records of customer interactions and sales transactions

We are looking for a Customer Outreach Representative who has:

• 1-2 years of previous experience in customer service, customer support, sales, or client relations
• An education minimum of High School Diploma or equivalency required
• Proactive and efficient time management skills
• Ability to thrive under pressure, execute critiques with ease, and manage multiple tasks simultaneously
• Problem solving, analytical, and practical judgement skills when handling adverse situations
• Ability to negotiate effectively, close sales, and apply effective questioning and listening skills
• Ability to remain calm and respectful under pressure

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits:

• 401(k)

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Fullerton, CA: Relocate before starting work (Required)

Work Location: In person