Now Hiring - Connexion Systems & Engineering - Human Resources And Staffing Sales Support Analyst in Braintree, MA

Full description of the position

SUMMARY OF RESPONSIBILITIES:
Reporting to the National Sales Manager, the Analyst will provide support to the General Manager & the National Sales Manager. This position will provide reports to management in support of day to day operations, data for monthly and quarterly business reviews, and provide support to the management for strategic plans, budgeting, and analysis on an as-needed basis.

Each week this position will be responsible to summarize bookings and sales activities for inclusion in the Business Units weekly activity report. The analyst shall also be responsible for updating information on the Business Units website and maintaining ISO procedure documents related to Customer Service Representative duties.

ESSENTIAL RESPONSIBILITIES:

Provide direct customer service administrative support quoting product and entering orders for an assigned territory or group of customers

• Write a weekly summary of sales department performance for inclusion in the Business Units weekly activity report
• Retrieve, compile and format data for monthly and quarterly business reviews, and provide as-needed support to management for strategic plans and annual budgeting
• Write and edit ISO procedures recording key order entry and customer lookup activities of the sales department
• Monitor customer portals and on-line bid boards for quotes and orders, including GovGistics, InfoWeb Requests, customer portals and EDI links
• Monitor Business Units website requests and forward as appropriate
• Generate gross margin analysis (GMA) reports for key customers and the products they purchase.
• Merge data for multi-site customers into a single gross margin analysis report
• Update content on business units website as needed
• Utilize the company ERP system to create custom data view reports
• Assist with the organization of meetings such as the sales representative training and quarterly sales meetings
• Assist in the maintenance and updating of company literature
• Track outside sales activities such as trade shows and travel calendar
• Organize the customer contact database and execution of mass marketing communications
• Provide support in the implementation and maintenance of a Customer Relationship Management (CRM) system
• Maintain quote tracking system, customer initiated supplier performance reports, sales leads, point of sales reports and other sales monitoring programs as assigned.
• Subject matter expert (SME) for questionnaires sent to sales representative and customers utilizing services such as Survey Monkey

REQUIRED QUALIFICATIONS:

Bachelors Degree preferred nd a minimum of 5 years experience as a Customer Service Representative or Inside Sales Representative

• To be eligible for this position, candidates must have Advanced Microsoft Excel skills including Pivot Tables, Lookup Tables, ability to merge multiple data sets, graph data, input formulas, format reports, and use macros.
• Some basic knowledge of writing or recording custom macros is a plus.
• Experience modifying ERP reports or creating custom Data Views is a plus.
• Knowledge of ISO procedures and experience writing/editing Sales Department procedures.
• Intermediate business math skills necessary to create spreadsheets to calculate gross margin, percentage increase, averages, minimums, and selective totals of a data sets.
• Strong written communication skills and ability to write weekly/monthly status reports.
• Working knowledge of Microsoft Office applications including Word and PowerPoint.

Job Type: Full-time

Pay: $26.00 - $30.00 per hour

Benefits:

• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Sales support: 5 years (Preferred)
• ERP systems: 5 years (Preferred)

Ability to Relocate:

• Braintree, MA: Relocate before starting work (Required)

Work Location: In person